{"id":1833,"date":"2023-08-06T22:00:14","date_gmt":"2023-08-06T19:00:14","guid":{"rendered":"https:\/\/maximumhealtyservices.com\/?page_id=1833"},"modified":"2023-08-11T22:46:17","modified_gmt":"2023-08-11T19:46:17","slug":"iso-15383-cagri-merkezi-yonetim-sistemi","status":"publish","type":"page","link":"https:\/\/maximumhealtyservices.com\/index.php\/services\/iso-15383-cagri-merkezi-yonetim-sistemi\/","title":{"rendered":"ISO 15383 \u00c7a\u011fr\u0131 Merkezi Y\u00f6netim Sistemi"},"content":{"rendered":"

[vc_row][vc_column width=”1\/4″][vc_widget_sidebar sidebar_id=”service-page-sidebar” title=”men\u00fc”][vc_wp_custommenu nav_menu=”58″][\/vc_column][vc_column width=”3\/4″][vc_single_image image=”1835″ img_size=”full”][vc_row_inner][vc_column_inner][vc_column_text]Son d\u00f6nemlerde yay\u0131nlanan ISO kalite y\u00f6netim sistemlerinden biride ISO15383 \u00e7a\u011fr\u0131 merkezi y\u00f6netim sistemi standart\u0131d\u0131r bu y\u00f6netim sisteminde 1970\u2019li y\u0131llarda ABD\u2019de ba\u015flayan 2000\u2019li y\u0131llarda \u00f6nemi bir hayli artan bu hizmetlerin y\u00f6netim anlay\u0131\u015flar\u0131na bir \u00e7er\u00e7eve getiren yakla\u015f\u0131mlar bulunmaktad\u0131r<\/p>\n

\u00c7a\u011fr\u0131 merkezlerinin faaliyetleri ile m\u00fc\u015fteriye de\u011fer verilmesi, nezaket kurallar\u0131 \u00e7er\u00e7evesinde muhatap al\u0131nmas\u0131 ve sorunlar\u0131n h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131 t\u00fcketicide bir hayli olumlu kar\u015f\u0131lanmaktad\u0131r<\/p>\n

\u00c7a\u011fr\u0131 merkezleri m\u00fc\u015fteri ile firma aras\u0131ndaki ileti\u015fim k\u00f6pr\u00fcs\u00fcd\u00fcr ve firman\u0131n m\u00fc\u015fteriye bakan y\u00fcz\u00fcd\u00fcr<\/p>\n

\u00c7a\u011fr\u0131 merkezi hizmetleri, firma b\u00fcnyesinde bir proses olarak kurulabilece\u011fi gibi d\u0131\u015f kaynakl\u0131 proses olarak da d\u0131\u015fardan sa\u011flanabilir.<\/p>\n

M\u00fc\u015fterine teknik destek vermeyi ama\u00e7layan i\u015fletmeler, banka ve finans kurulu\u015flar\u0131, hastaneler, turizm \u015firketleri, kara ve havayolu ta\u015f\u0131mac\u0131l\u0131\u011f\u0131 \u015firketleri, sigorta \u015firketleri gibi bir \u00e7ok i\u015fletme bu y\u00f6netim sistemini uygulamaktad\u0131r<\/p>\n

Son y\u0131llarda h\u0131zl\u0131 geli\u015fen internet \u00fczerinden sat\u0131\u015flar, e-ticaret giri\u015fimlerinde ya\u015fanan art\u0131\u015flar ve dolay\u0131s\u0131yla m\u00fc\u015fteri istek, beklenti, sat\u0131\u015f sonras\u0131 destek, \u00fcr\u00fcn\u00fcn nakliyesi gibi detaylar \u00f6nem arz etmektedir dolay\u0131s\u0131yla \u00e7a\u011fr\u0131 merkezi y\u00f6netim sistemi i\u015fletmeler i\u00e7in inan\u0131lmaz derecede gerekli olmu\u015ftur[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1691348346371{margin-bottom: 5px !important;}”]<\/p>\n

ISO 15383 \u00c7a\u011fr\u0131 Merkezi Y\u00f6netim Sistemi Yararlar\u0131 Nelerdir<\/h4>\n
    \n
  1. M\u00fc\u015fteri soru ve sorunlar\u0131na cevap verilmi\u015f olur<\/li>\n
  2. Firmaya kurumsall\u0131k ve profesyonellik katar<\/li>\n
  3. M\u00fc\u015fteri portf\u00f6y\u00fc ve ilgili t\u00fcm veriler tutularak i\u015fletmenin hedef ve ama\u00e7lar\u0131na katk\u0131 sa\u011flan\u0131r<\/li>\n
  4. \u0130\u015fletmenin karl\u0131l\u0131\u011f\u0131 ve verimlili\u011fi artar<\/li>\n
  5. Reklam, tan\u0131t\u0131m ve pazarlama faaliyetlerinde etkinlik ve verim art\u0131\u015f\u0131 sa\u011flan\u0131r<\/li>\n
  6. Sat\u0131\u015f sonras\u0131 destek hizmetleri verilerek m\u00fc\u015fteri memnuniyeti art\u0131\u015f\u0131 sa\u011flan\u0131r<\/li>\n
  7. M\u00fc\u015fteri beklenti ve tav\u0131rlar\u0131 \u00f6l\u00e7\u00fclerek de\u011ferlendirilir<\/li>\n
  8. T\u00fcketici beklentileri kar\u015f\u0131lanarak t\u00fcketici ba\u011fl\u0131l\u0131\u011f\u0131 artar<\/li>\n
  9. \u0130\u015fletmenin y\u00f6netimini ve organizasyonunu kolayla\u015ft\u0131r\u0131r<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1691348407701{margin-bottom: 5px !important;}”]<\/p>\n

    ISO 15383 \u00c7a\u011fr\u0131 Merkezi Y\u00f6netim Sistemi Belgesini Kimler Alabilir<\/h4>\n
      \n
    1. \u00dcretim ya da hizmet sekt\u00f6r\u00fcnde faaliyet g\u00f6steren ve m\u00fc\u015fterilerini memnun etmek isteyen \u015fah\u0131s firmalar\u0131, limited \u015firketler, anonim \u015firketler, holdingler, i\u015fletmeler, serbest meslek sahipleri, ayr\u0131ca kamu kurumlar\u0131, okullar, kooperatifler, birlikler, dernekler gibi bir\u00e7ok organizasyon ISO15383 belgesi alabilir<\/li>\n
    2. M\u00fc\u015fteri odakl\u0131 mal ya da hizmet \u00fcreten organizasyonlar<\/li>\n
    3. S\u00fcrekli b\u00fcy\u00fcyen ve karl\u0131l\u0131k hedefleyen organizasyonlar<\/li>\n
    4. Uluslararas\u0131 ve ulusal pazarlarda i\u015f yapmak isteyen organizasyonlar<\/li>\n
    5. Hatas\u0131z ve kaliteli mal ve hizmet \u00fcretmek isteyen organizasyonlar<\/li>\n
    6. Verimli ve kazan\u00e7l\u0131 i\u015f yapmak isteyen organizasyonlar<\/li>\n
    7. \u0130\u015fletme i\u00e7inde ve d\u0131\u015f\u0131nda ileti\u015fim olanaklar\u0131n\u0131 artt\u0131rmak isteyen organizasyonlar<\/li>\n
    8. Yasal \u015fartlar\u0131 kar\u015f\u0131lamak isteyen organizasyonlar<\/li>\n<\/ol>\n

      [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” overlay_dotted=”” css=”.vc_custom_1481544673448{margin-top: 40px !important;}”][vc_column]

      Detayl\u0131 Bilgi Almak \u0130\u00e7in Bize Ula\u015f\u0131n<\/strong><\/span><\/p>\n<\/div>Bize Ula\u015f\u0131n<\/span><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=”1\/4″][vc_widget_sidebar sidebar_id=”service-page-sidebar” title=”men\u00fc”][vc_wp_custommenu nav_menu=”58″][\/vc_column][vc_column width=”3\/4″][vc_single_image image=”1835″ img_size=”full”][vc_row_inner][vc_column_inner][vc_column_text]Son d\u00f6nemlerde yay\u0131nlanan ISO kalite y\u00f6netim sistemlerinden biride ISO15383 \u00e7a\u011fr\u0131 merkezi y\u00f6netim sistemi standart\u0131d\u0131r bu y\u00f6netim sisteminde 1970\u2019li y\u0131llarda ABD\u2019de ba\u015flayan 2000\u2019li y\u0131llarda \u00f6nemi bir hayli artan bu hizmetlerin y\u00f6netim anlay\u0131\u015flar\u0131na bir \u00e7er\u00e7eve getiren yakla\u015f\u0131mlar bulunmaktad\u0131r \u00c7a\u011fr\u0131 merkezlerinin faaliyetleri ile m\u00fc\u015fteriye de\u011fer verilmesi, nezaket kurallar\u0131 \u00e7er\u00e7evesinde muhatap al\u0131nmas\u0131[…]","protected":false},"author":1,"featured_media":0,"parent":588,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1833","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/pages\/1833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/comments?post=1833"}],"version-history":[{"count":4,"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/pages\/1833\/revisions"}],"predecessor-version":[{"id":2068,"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/pages\/1833\/revisions\/2068"}],"up":[{"embeddable":true,"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/pages\/588"}],"wp:attachment":[{"href":"https:\/\/maximumhealtyservices.com\/index.php\/wp-json\/wp\/v2\/media?parent=1833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}